Careers - Hourly



Thank you for your interest in becoming part of the Capital One team!

It's important to us that we have an opportunity to determine if we are right for each other. Through our assessment and interview process we will get to know one another better and determine if we are a good fit. Our goal is to ensure that, if hired, you will be successful and happy working at Capital One.

Please take some time to review the information included in the tabs above - it will help prepare you to take this next step in our recruiting process.

Please review if you are considering a Call Center, Branch Ambassador, Administrative, Support or Specialist (hourly) Role

Thank you for your interest in becoming part of the Capital One team!

The assessment(s) you will be taking are online and can be completed at your convenience. Please take the appropriate time to prepare by reviewing these important tips. 

Experience and Style Inventory (ESI)

The ESI is a questionnaire that allows us to learn more about your work-related experience and education, preferences, and work styles. It also helps us determine how you approach problem solving, react to situations, and interact with others.

This assessment is not timed. On average, our candidates spend 30-45 minutes completing it. Answer the questions quickly and honestly. No preparation is necessary for this assessment but here are some examples of the types of questions asked.


1. In your current or most recent job, how often are you required to deliver formal presentations?

A.   Never-my job does not require me to give presentations
B.   Once or twice a year
C.   About once a quarter
D.   About once a month
E.   About once a week
F.   Several times a week
G.   Daily
H.   I've never been employed

2. What aspect(s) of your current (or most recent) job do you enjoy the most (check up to 3 activities):

A.   Working with external customers
B.   Collaborating with coworkers
C.   Working with data
D.   Working with machinery or heavy equipment
E.   Working with computers or technology
F.   Working with ideas
G.   Working with written materials or documentation

Role Based Simulation

For our Call Center roles you will also have the opportunity to move through simulated experiences that may be similar to those presented on the job. Your responses will help us assess your skills and abilities in areas of focus that are important to the job you are applying for. Be sure that you are prepared to view video and hear audio since both are required for our simulations.

Helpful information to review BEFORE beginning your assessments: 

  • Make sure you have provided yourself with a quiet and distraction-free area
  • Schedule and plan for enough time to take the assessment
  • You will need a PC or Mac - a traditional desktop or laptop. The assessments are not available via tablets, netbooks or iPads
  • The following browsers are compatible: Internet Explorer (PC), Safari (Mac), Firefox (either) or Chrome (either)
  • Active scripting (or Java Script) should be enabled
  • Disable all pop up blockers
  • Ensure that your ZOOM is set at 100% (from View menu)

Thank you for your interest in becoming part of the Capital One team!

If, after you complete our application and assessment phases, we believe that you may have the skills that match a role at Capital One, we may invite you for an on-site interview. These are two-way conversations-giving us both opportunities to learn more about each other.

Your interview day

Once you complete your assessments you may be invited onsite for interviews. When you come on-site, you will meet with different people including future colleagues and/or the hiring manager. During an interview day, we use a mix of interview methods to get an accurate assessment of your skills and experiences. We'll learn about your interests and give you an opportunity to learn more about the job and our organization.

Behavioral Interview

Behavioral Interviews give you the opportunity to share detailed information about how you've performed in previous work-related situations. We'll ask you to share examples of specific situations that you've encountered and dealt with in the past. Most interviews are scheduled for one hour and may include up to four structured questions.

Your interviewer will be interested in specific situations and the actions you took to address them. When responding to Behavioral Interview questions it will be helpful to follow a SITUATION, ACTION and RESULT approach.

Situation: Describe the situation or the task that you faced. Be sure to describe a specific event or situation, not a generalized description of what you have done in the past. We are looking for a situation that is relevant to the question being asked. Work experience from your current or previous job, school project, volunteer activity or anything relevant may be used. Try to think of situations in which you were highly involved and your actions had an impact. The interviewer may ask additional questions to get more detail.

Action: Describe the actions you took and focus on the specific steps you took within this situation. Even if you are describing a group or team project, talk about what YOU did and not what your team did.

Results: What was the result? Be prepared to talk about the outcomes of your actions.


Tell me about a time when you worked on a project with someone who was not doing his or her share of the work needed for the project to be successful.


  • What was the nature of your relationship with the person (ex. manager, coworker, etc.)?
  • What was the task at hand?
  • What made you believe that this person was not carrying his/her weight? When did this become apparent?
  • What problems did the situation create for you?


  • Talk about what you did - what were the steps within the action?
  • What did you do to address the situation?
  • Who, if anyone, did you talk to about it? What was their response and how did you react to it?


  • Was the situation resolved?
  • How did the event end?
  • What did you accomplish?
  • What did you learn from the experience?

Interview tips:
Reflect on your past successes and challenges and the specific steps you took to address them. Consider how you respond to different challenges such as opportunities to grow a business, personal conflicts and competing deadlines. Be honest in your responses, we are looking for specific answers that help us understand the behaviors you exhibited.

For technical support or questions about Capital One's recruiting process, please send an email to

If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.